At IT Luggage Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward and hassle-free returns and exchanges process. Please review our policy below to understand how to proceed with a return or exchange.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate the return or exchange within 15 days of receiving your order.
Non-Returnable Items
Certain items are non-returnable due to their nature or for hygiene reasons. These include:
- Eco-Friendly Products
- Expandable Luggage
- Extra-Strong Suitcases
Please ensure you are fully satisfied with these items before making a purchase, as they cannot be returned or exchanged.
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
- Ship the Item: Package the item securely, including the RMA number, and ship it to the address provided. Please note that return shipping costs are the responsibility of the customer.
- Inspection & Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
Upon approval of your return, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are exchanging an item, we will ship the new item to you once the returned item has been received and inspected. Shipping costs for the new item will be covered by IT Luggage Store.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear IT Luggage Store Team,
I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:
- Item Name: [Item Name]
- Reason for Return/Exchange: [Reason]
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. Our customer service team is here to help!
Thank you for choosing IT Luggage Store for your travel gear needs. We appreciate your business and look forward to serving you again in the future.