Shipping Information

At IT Luggage Store, we are committed to providing you with a seamless shopping experience. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee is $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.

Please note that delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you’re not, we offer a straightforward and hassle-free returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate the return or exchange within 15 days of receiving your order.

Non-Returnable Items

Due to their nature or for hygiene reasons, the following items are non-returnable:

  • Eco-Friendly Products
  • Expandable Luggage
  • Extra-Strong Suitcases

Please ensure you are fully satisfied with these items before making a purchase, as they cannot be returned or exchanged.

Return & Exchange Process

  1. Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Ship the Item: Package the item securely, including the RMA number, and ship it to the address provided. Please note that return shipping costs are the responsibility of the customer.
  4. Inspection & Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.

Refund Process

Upon approval of your return, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, we will ship the new item to you once the returned item has been received and inspected. Shipping costs for the new item will be covered by IT Luggage Store.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear IT Luggage Store Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

Item Name: [Item Name]
Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. Our customer service team is here to help!

Thank you for choosing IT Luggage Store for your travel gear needs. We appreciate your business and look forward to serving you again in the future.